How can you get a more complete view of the customer? Hybrid research.

As companies engage in a never-ending battle for share of mind and wallet, every new piece of insight has the potential to provide a competitive advantage. As we explore in our latest white paper, the companies that win are those that have a 360-degree view of their customer – and there is no better way to gain a more complete view than by blending research methods in a hybrid approach.

What exactly do we mean by hybrid research? In its simplest form, hybrid research simply means mixing methods. Most commonly it involves adding a qualitative element to the end of a quantitative survey. With all the tools available today, this can mean an online discussion or webcam interviews after a survey to explore certain ideas or capture feedback in the consumer’s own words. It can mean blending in-person research with online journaling, or in-home usage testing with social media.  Really, the possibilities are endless based upon your specific objectives.

Whatever blend of approaches are selected, the goal should always be the same – to give the insights some flavor, add some nuance, capture that coveted voice of the customer. Hybrid research provides this critical layer of humanity, the “why” behind the what, and it has the power to do so without derailing timelines and budgets.

To read more about hybrid research approaches, and how they can provide more comprehensive insights, check out our white paper Today’s Hybrid Research: It Might Not Mean What You Think It Means. In it, you’ll also find examples of studies that have successfully employed mixed methodologies. Happy reading!

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