MR is at a Social Responsibility Crossroads

We have come to a crossroads. Which way shall we go?

At the Market Research Society Conference in March, Research-Live.com reported that Unilever CEO Paul Polman urged the industry to get involved in larger societal issues. He stated that we are in a “leadership moment for the market research profession” and that “by prioritising social issues, business success will follow.” Mr. Polman challenged the audience to realize that “business as usual is not the answer.”

Historically, “business as usual” dictated that a corporation should generate increasing earnings for its shareholders. With some exceptions, the view was that the shareholders’ used the earnings in whatever manner they preferred, including gifts to charity or affecting the societal issues of the day. The business focused on earning profits; shareholders were responsible for distributing/spending profits.

For several years now, we have heard about the Millennial workforce’s desire for an activist workplace where volunteering and social activism were valued.  Now, we hear the CEO of the world’s third largest CPG company stating that social issues ‘lead to’ (rather than ‘are a result of’) business success.  Mr. Polman suggests that corporations have a social responsibility first and a shareholder responsibility second.  Mr. Polman appears to have a two-fold purpose:  (1) to activate companies to be more socially responsible, and, (2) to use social responsibility as a strategy leading to greater business success.  Both are significant diversions from the traditional role of companies.

So, which road shall we take?  Should companies (and researchers) continue to focus almost exclusively on providing increasing returns to shareholders or should they take the road less traveled and put first priority on being socially responsible?  Each company (and researcher) must decide for itself.  The two options are distinctly different.  Which way will you choose?

Paul Polman’s raising of this issue coincides with another industry initiative to bring a sense of community and social activism to the MR industry. In January, a group of researchers formed the Marketing Research Education Foundation (MREF).  It is an independent foundation with a mission to, “To unifyinspire and activate the marketing research community to focus its collective resources to educate children worldwide.”  Founding Board members are:  Steve Schlesinger, Carla Lindeman, Ed Sugar, Steve Quirk, Don Marek, Howard Gershowitz and myself.

MREF debuted at the Quirks Event in Brooklyn in February where it presented a check for $5000 to Opportunities for a Better Tomorrow, a New York-based non-profit dedicated to the training and education of disadvantaged youth.  This was a small but significant start.  Plans are to repeat this at other conferences and to bring researchers together in hands-on volunteer opportunities to further the education of children worldwide.  You will hear more about this initiative in the coming weeks.

Whether you are Unilever or a home-based researcher, the prioritization of social responsibility is a decision you will have to make.  You are at a crossroads.  Which road will you take?

 

2 Responses to MR is at a Social Responsibility Crossroads
  1. Kumar Reply

    Intersting Post……….

  2. Erica Martin Reply

    We face great challenges as an industry in designing and developing research methodologies, both qualitative and quantitative, to meet today’s corporate citizenship needs. Companies need to understand what is happening in consumers’ and opinion formers’ minds, and to have early warning of social issues that concern them, of what is on people’s social agenda. They also need to know how they are seen to perform in terms of corporate reputation and with regard to social attitude and behavior in particular.
    They need to know how they measure up against others in their sector, where they are pioneering or lagging behind, and they need to know who to partner, what community involvement to offer and how to design the most effective program.

    For more information, you may contact Research Optimus https://www.researchoptimus.com/business-analytics/ . Thank you once again for sharing the knowledge.

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